Privacy policy

Last updated: March 27, 2026

This Privacy Policy describes how The Cotton Living (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thecottonliving.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide, operate, and improve our Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect our business, users, and rights

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details (name, address, phone number, email)

  • Order information (billing/shipping address, payment confirmation, contact details)

  • Account information (username, password, security details)

  • Shopping information (items viewed, cart activity, purchase history, reviews, loyalty points, referrals, gift cards)

  • Customer support information (messages, inquiries, feedback)

Some features may require you to provide certain information. If you choose not to provide it, you may not be able to use those features.

Information We Collect Automatically (Usage Data)

We automatically collect certain information about your interaction with our Services ("Usage Data") using cookies, pixels, and similar technologies.

This may include:

  • Device and browser information

  • IP address

  • Network connection details

  • Pages visited and interaction behavior

  • Time spent on pages

Information We Obtain from Third Parties

We may obtain information from third parties, including vendors and service providers who collect data on our behalf, such as:

  • Shopify (to power and operate our store)

  • Meta (via Facebook Pixel for advertising and tracking)

  • Google (for analytics and performance tracking)

  • Klaviyo (for email and SMS marketing)

  • Payment processors used through Shopify Payments (e.g., credit/debit card processing)

When you visit our Site, open emails, or interact with advertisements, we or our partners may collect data using tracking technologies such as:

  • Pixels

  • Cookies

  • Web beacons

  • SDKs

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments

  • Fulfill orders

  • Manage accounts

  • Arrange shipping and delivery

  • Handle returns and exchanges

  • Send transactional notifications

Marketing and Advertising

We may use your information to:

  • Send promotional emails and SMS

  • Show personalized ads

  • Improve marketing campaigns

If you are in the EEA/UK, this is based on our legitimate interest in promoting our business under applicable laws.

Security and Fraud Prevention

We use personal information to:

  • Detect and prevent fraud

  • Monitor suspicious activity

  • Secure accounts

You are responsible for keeping your login credentials secure.

Customer Support and Service Improvement

We use your information to:

  • Respond to inquiries

  • Improve user experience

  • Optimize website performance

Cookies

Like many websites, we use cookies to enhance your experience.

We use cookies to:

  • Operate and improve our Site

  • Remember preferences

  • Analyze usage

  • Deliver targeted ads

You can manage cookies via your browser settings. However, disabling cookies may affect functionality.

We recognize Global Privacy Control (GPC) signals where required by law.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • With service providers (hosting, payments, shipping, analytics)

  • With marketing and advertising partners

  • With affiliates and business partners

  • When required by law or legal processes

  • In connection with business transactions (e.g., merger, sale)

  • With your consent

Categories of Personal Information Disclosed

In the past 12 months, we may have disclosed:

  • Identifiers (name, email, phone number)

  • Customer records (billing/shipping info)

  • Commercial information (orders, purchases)

  • Internet activity (usage data)

  • Geolocation data (based on IP)

Recipients include:

  • Service providers

  • Marketing partners

  • Analytics providers

Sale or Sharing of Personal Information

We may “sell” or “share” personal information (as defined under applicable laws) for advertising purposes, including:

  • Identifiers (name, email)

  • Commercial information

  • Usage data

Recipients:

  • Advertising partners (e.g., Meta, Google)

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect personal data from them.

Security and Retention

We implement reasonable safeguards to protect your data. However:

  • No system is completely secure

  • Data transmission may not be fully secure

We retain data as long as necessary for:

  • Business operations

  • Legal compliance

  • Dispute resolution

Your Rights

Depending on your location, you may have rights including:

  • Access your data

  • Request deletion

  • Correct inaccuracies

  • Data portability

  • Opt out of targeted advertising

  • Withdraw consent

You may also:

  • Unsubscribe from marketing emails at any time

To exercise your rights, contact us below.

Complaints

If you have concerns about how we handle your data, contact us. If unresolved, you may contact your local data protection authority.

International Users

Your data may be transferred and processed outside your country, including in the United States.

For EU/UK users, we rely on appropriate safeguards such as Standard Contractual Clauses.

Contact

If you have questions or want to exercise your rights:

The Cotton Living
📧 hello@thecottonliving.com